Complaints & Feedback
Many resources are expended in the development of organisational documents, including, time, money and professional expertise.
Below are Complaints Policies, Procedures and other information generously provided by Network members. Where organisations choose to use some or parts of these materials as a basis for your own documents, as a professional courtesy, please acknowledge the rightful organisation in that document.
- Able Australia - Are you happy with our services pamphlet
- Able Australia - Complaints Policy & Procedure
- DASSI - Complaints Policy
- DASSI - Complaints Procedure
- DASSI - Complaints Report Form
- MacKillop Family Services - Client Feedback for the month Form
- MacKillop Family Services - Data base for collecting feedback
- MacKillop Family Services - Complaints Form
- MacKillop Family Services - Suggestions & Complaints pamphlet
- MacKillop Family Services - How to complete the complaints form information for users
- Melbourne Citymission - Complaints Policy & Procedure
- Melbourne Citymission - Easy English/Pictorial Complaints Procedure
- Melbourne Citymission - Complaints form Section 1
- Melbourne Citymission - Complaints Acknowledgement Letter
- Melbourne Citymission - Complaints Resolution Letter
- Melbourne Citymission - Complaints Follow up form Section 2
- Melbourne Citymission - Complaints Staff Checklist
- St John of God - Learning from you booklet
- Villa Maria - Complaints & Disputes Information & Flow Chart
- Villa Maria - Easy English Complaints Process
Other useful links include
- the Department of Human Services - http://www.dhs.vic.gov.au/pdpd/ciiru/library#complaint
- the Disability Services Commissioner - http://www.odsc.vic.gov.au/complaint.htm
- HACC - http://www.health.vic.gov.au/hacc/quality_frmwrk/prog_nat_comp_pol.htm#policy

